Support
A real person reads this address, usually within a day or two.
Common questions
How do I paint with someone?
Tap Paint Together on the home screen. You get a six-character code and a QR. Whoever's joining types the code into Join someone, or scans the QR. On the same Wi-Fi it connects straight away; otherwise it goes through the relay, which takes a second or two longer.
Do they need to buy it too?
No. Joining a session is free and unlimited, and a guest paints with everything unlocked. Only the person hosting a room of more than two needs the purchase.
Where are my paintings?
In a folder you choose — your own cloud storage or on the device. They're ordinary files: open them from the Files app or Finder, move them, or back them up like anything else.
Can I use it without an internet connection?
Yes, entirely. Painting is always offline. Even Paint Together works with no internet at all, as long as everyone is on the same Wi-Fi.
I bought it on one device. Do I have to buy it again?
No. One purchase covers iPhone, iPad and Mac, and it's shared with your family. If it doesn't show up, use Restore Purchase in Settings.
Something went wrong in a session.
Email us with what happened and roughly when. If we ask, Settings has a diagnostics switch that records the next session to a file you can export and send — it's off by default and nothing leaves your device unless you send it.
Reporting a bug
What helps most: which device, what you were doing, and whether anyone else was painting with you at the time. If it happened in a session, say whether you were hosting or joining — the two behave differently and it narrows it down fast.